Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Contact us

  • For general enquiries, call 13 24 81 (8am–8pm AEST, Mon–Fri)
  • To make a claim, call 13 24 80
  • Have you been affected by the bushfires? If you’re worried about meeting your next renewal payment, we could help. Call us on 1300 038 371 (9am–5pm, Mon–Fri). We also offer a confidential counselling service.

Car, vehicle, home, and travel insurance

Call us

For business insurance quotes

Click here to request a quote from a business insurance specialist

For general enquiries

13 24 81

8am–8pm AEST, Mon–Fri

From overseas, call +61 3 9601 8222

For claims

13 24 80

24 hours, 7 days

Business insurance

Workers Compensation

What you need to claim

To help us process your claim more quickly, have a few details ready when you call.

These include your policy number, your contact details (the ones you have listed on your policy), and the details of any other people involved in the claim.

Feedback & complaints

Your feedback helps us provide better service.

To give feedback or make a complaint over the phone, call 13 24 81. To report insurance fraud over the phone, call 1800237283.